Shipping Policy

Shipping Policy for My Store

Order Processing

At My Store, we process orders within 1-2 business days once payment is confirmed. Please note that during holidays, promotional events, or periods of high order volume, processing times may extend beyond this timeframe.

Shipping Timeframes

Following processing, expect delivery within 5-10 business days. Actual delivery timing depends on your location, the shipping carrier selected, customs processing if applicable, and local conditions.

Shipping Fees

Shipping costs vary based on your order details and delivery address. These charges are calculated automatically and displayed clearly at checkout before you finalize your purchase.

Order Tracking

When your order ships, we may provide tracking information to help you monitor its progress. Allow some time for tracking updates to appear in the carrier’s system after dispatch.

Order Cancellations

You may cancel your order within 24 hours of placement. To request a cancellation, please contact us promptly via email at dtuka2801@gmail.com.

Returns & Refunds

Returns are accepted within 30 calendar days from the delivery date.
Return shipping expenses are the customer’s responsibility unless the item arrived defective, damaged, or incorrect.
Refunds are processed within 5-7 business days after we receive and inspect the returned products to confirm eligibility.

Potential Delivery Delays

Occasionally, deliveries may be delayed due to factors beyond our control such as severe weather, customs clearance, transportation interruptions, or public holidays.

International Shipping

If your order ships internationally, customs duties, import taxes, or other fees may be assessed by your country. These additional charges must be paid by the recipient upon delivery.